f099 Privacy Policy — How We Protect Your Data
Your privacy matters to us. This policy explains exactly what data f099 collects, how it is used, and the controls you have over your personal information.
1. Introduction
f099 ("the Platform", "we", "us", "our") is committed to protecting the privacy and personal data of all individuals who interact with our platform. This Privacy Policy explains how f099 collects, uses, stores, and protects personal information in connection with the operation of the f099 online casino and sports betting platform, accessible at https://f099.org.
By registering an account with f099 or by continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein. If you do not agree with any part of this policy, you should discontinue use of the platform immediately.
Our Key Privacy Commitments
All data transmitted to and from f099 is protected by bank-grade SSL encryption at all times.
Your personal data is never sold, rented, or traded to third parties for their marketing or commercial use.
You may request a copy of the personal data f099 holds about you at any time by contacting our support team.
Players may request deletion of their account data, subject to legal retention requirements including AML record-keeping.
f099 uses functional and analytics cookies. You may manage your cookie preferences through your browser settings.
You may opt out of promotional communications from f099 at any time by contacting support or updating your account preferences.
2. Data We Collect
f099 collects personal data that is necessary to provide its services, comply with legal obligations, and maintain a safe and secure platform. The categories of data f099 collects and the purposes for which each category is collected are summarised in the table below.
| Data Category | Purpose of Collection |
|---|---|
| Identity Data (full name, date of birth, national ID) | Account registration, age verification (21+), KYC compliance, anti-money laundering checks |
| Contact Data (mobile number, email address) | Account access, security alerts, customer support communications, optional promotional messages |
| Financial Data (payment account details, transaction history) | Processing deposits and withdrawals, fraud prevention, AML compliance, cashier reconciliation |
| Technical Data (IP address, device type, browser, session logs) | Platform security, fraud detection, geographic restriction enforcement, service optimisation |
| Usage Data (games played, bets placed, session duration, navigation patterns) | Responsible gaming monitoring, platform improvement, personalised experience, bonus eligibility assessment |
f099 collects only the minimum data necessary for each stated purpose. Where data collection is required by law (for example, KYC and AML documentation), failure to provide the requested information may result in your account being restricted or closed. f099 does not collect sensitive personal data such as biometric data, health records, or political opinions.
3. How We Use Your Data
f099 uses personal data strictly for the purposes for which it was collected. The lawful bases on which f099 processes your personal data include: performance of the contract between f099 and you (delivering the platform services you have requested), compliance with legal obligations (KYC, AML, age verification), and our legitimate interests in operating a safe, fair, and commercially viable platform. The key uses of your data are set out below.
Your identity, contact, and financial data are used to create and maintain your account, process deposits and withdrawals, deliver gaming services, and provide customer support. This is the core contractual use of your data — without it, f099 cannot deliver the services you have requested.
f099 uses technical data, transaction history, and identity data to detect and prevent fraudulent activity, money laundering, and other financial crimes. This processing is required by applicable law and is a condition of operating a legitimate online payments platform in Bangladesh.
Usage data including betting patterns, session frequency, and deposit volumes may be analysed to identify signs of problem gambling. Where f099 identifies behaviour consistent with gambling harm, we may contact you with information about responsible gaming tools or apply account-level limits in accordance with our responsible gaming obligations.
Aggregated, anonymised usage data is used to understand how players interact with the f099 platform, which features are most valuable, and where technical improvements are needed. This analytics processing does not identify you personally — it operates on statistical patterns across the player base.
4. Data Sharing and Third Parties
f099 does not sell, rent, or share your personal data with third parties for their own commercial or marketing purposes. f099 may share your data with carefully selected third-party service providers who assist in delivering the platform. These include payment processors (such as bKash, Nagad, Rocket, and Upay), identity verification providers, game software providers (such as Pragmatic Play, Evolution Gaming, and Spribe), and cloud infrastructure providers.
All third-party service providers who process personal data on behalf of f099 are required to maintain appropriate technical and organisational security measures and to process data only for the specific purposes permitted by f099. f099 may also disclose personal data where required by applicable law, court order, or regulatory authority. In such cases, f099 will disclose only the minimum data required to satisfy the legal obligation.
5. Cookies and Tracking Technologies
f099 uses cookies and similar tracking technologies to provide core platform functionality, remember your session preferences, and collect anonymised analytics data. Cookies are small text files stored on your device by your browser. f099 uses three categories of cookies: strictly necessary cookies (required for the platform to function), functional cookies (which remember your preferences such as language settings), and analytics cookies (which collect aggregated, anonymised usage statistics).
You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will impair the functionality of the f099 platform and may prevent you from accessing certain features, including account login and payment processing. Disabling analytics cookies will not affect your ability to use any platform feature. f099 does not use cookies to track users across third-party websites.
6. Data Security
f099 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit, hashed password storage using industry-standard cryptographic algorithms, restricted internal access controls so that only authorised personnel can access personal data, and regular security reviews of platform systems and third-party integrations.
Despite f099's best efforts, no method of electronic transmission or storage is completely secure. In the event of a data breach that poses a risk to your rights and freedoms, f099 will notify affected users promptly in accordance with applicable legal requirements. If you believe your f099 account has been compromised, please contact our support team immediately at [email protected].
7. Your Rights Over Your Data
f099 respects your rights over your personal data. You may exercise any of the following rights by contacting the f099 support team at [email protected]. f099 will respond to all data rights requests within a reasonable timeframe and in any event within 30 days of receipt. Some rights are subject to legal limitations — for example, f099 may be required to retain certain transaction data for anti-money laundering compliance purposes regardless of a deletion request.
You have the right to request a copy of all personal data that f099 holds about you. f099 will provide this information in a clear, accessible format. There is no fee for a standard access request.
If any personal data f099 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account details directly through your account settings. For changes to identity or KYC data, please contact support with supporting documentation.
You may request that f099 delete your personal data. f099 will comply with such requests where there is no legitimate legal basis to continue processing your data. Please note that f099 is legally required to retain certain records (including transaction history and KYC documentation) for a defined period following account closure in order to comply with anti-money laundering regulations.
You have the right to object to f099's processing of your personal data where that processing is based on our legitimate interests. You may also opt out of receiving direct marketing communications from f099 at any time. Where you object to processing that is strictly necessary for the delivery of platform services, f099 may be unable to continue providing those services to you.
8. Data Retention
f099 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Active account data is retained for the duration of your account relationship with f099. Following account closure, certain data categories are retained for the periods set out below: identity and KYC documentation — minimum 5 years from account closure; transaction and financial records — minimum 5 years from the date of each transaction; customer support communications — 2 years from the date of the communication.
These retention periods are set in accordance with applicable anti-money laundering legislation and regulatory guidance. Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification. If you have a specific query about the retention period applicable to a particular category of your data, please contact [email protected].
9. Children and Minors
The f099 platform is strictly intended for adults aged 21 and above. f099 does not knowingly collect or process personal data relating to individuals under the age of 21. If f099 becomes aware that personal data has been collected from an individual under the age of 21 without appropriate age verification, f099 will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an account on the f099 platform, please contact our support team immediately.
10. Changes to This Privacy Policy
f099 reserves the right to update or amend this Privacy Policy at any time. Where changes are material, f099 will notify registered users by posting the updated policy on this page and updating the effective date shown at the top of this document. We encourage you to review this Privacy Policy periodically to stay informed about how f099 is protecting your data.
Your continued use of the f099 platform after any amendment to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with any amendment, you must stop using the platform and, if applicable, request closure of your account. The version of this Privacy Policy currently published on this page is the version in force and supersedes all prior versions.
11. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which f099 processes your personal data, please contact our data support team. f099 is committed to responding to all privacy-related enquiries promptly and transparently.
Email: [email protected]
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