Responsible Gaming — Play Smart, Stay in Control
f099 is committed to providing a safe and enjoyable gambling environment. Use our player protection tools to keep gaming fun, affordable, and under your control.
1. Our Commitment to Responsible Gaming
f099 takes responsible gaming seriously. We believe that gambling should be a form of entertainment — not a way to make money, solve financial problems, or escape personal difficulties. Our platform is designed so that every player in Bangladesh can enjoy their favourite games, from cricket betting and live casino to slots and European roulette, in a controlled, safe, and enjoyable environment.
f099 provides a range of player protection tools that you can activate at any time, free of charge, through our customer support team. We actively monitor player behaviour for signs of problem gambling and may proactively reach out if we are concerned about how a player is using the platform. Responsible gaming is not a box-ticking exercise at f099 — it is a core part of how we operate.
2. Age Restriction — 21+ Only
f099 performs age verification checks on all new accounts during the KYC process. Any account found to belong to a player under the age of 21 will be immediately closed and all associated funds forfeited. If you know or suspect that a minor is attempting to access the f099 platform, please contact our support team immediately at [email protected]. We take underage gambling prevention extremely seriously and will act swiftly on all reports.
3. Player Protection Tools
f099 offers a comprehensive set of player protection tools. All tools are free to use and can be requested by contacting our customer support team at [email protected]. Most tools take effect within 24 hours of your request being confirmed.
Set daily, weekly, or monthly deposit caps to stay within your personal budget.
Limit the amount of time you spend on the platform per session to maintain healthy play habits.
Take a short break of 1 to 30 days. Your account is temporarily suspended — no bets, no deposits.
Permanently or temporarily block yourself from the f099 platform for 6 months, 1 year, or permanently.
Receive on-screen reminders showing how long you have been playing during a session.
Review your full deposit, withdrawal, and betting history at any time to stay aware of your spending.
How to Request a Protection Tool
Contact f099 support at [email protected] and specify whether you want a daily, weekly, or monthly limit and the ৳ amount you wish to set. Deposit limit increases require a 7-day cooling-off period before taking effect; limit decreases take effect immediately. This delay is intentional — it protects you from impulsive decisions to raise your own limit during a session.
Request a maximum session duration (e.g. 30 minutes, 1 hour, or 2 hours per day). Once your session limit is reached, you will be automatically logged out. You will also receive a reality-check notification at the halfway point of your session so you can make an informed decision about whether to continue.
A cooling-off period is a temporary account suspension ranging from 24 hours to 30 days. During this period, you cannot log in, deposit, or place bets. At the end of the cooling-off period your account is automatically restored. Cooling-off periods are appropriate when you want a short break but intend to return to the platform afterwards.
Self-exclusion is our strongest player protection tool. When you self-exclude, your account is locked for a minimum period of 6 months. You may also request permanent self-exclusion. During self-exclusion, f099 will not send you any promotional communications. Self-exclusion cannot be reversed before the minimum period expires — this is by design to give you the space you need. To request self-exclusion, contact [email protected] with the subject line 'Self-Exclusion Request'.
4. Recognising Problem Gambling
Problem gambling can affect anyone, regardless of income, profession, or background. Recognising the warning signs early is the first step towards getting help. The following indicators may suggest that gambling is becoming a problem in your life.
- Spending more money on gambling than you originally planned or can afford to lose.
- Chasing losses — continuing to bet in an attempt to recover money you have already lost.
- Borrowing money from family, friends, or financial services in order to fund gambling.
- Feeling restless, anxious, or irritable when you are not gambling or when you try to cut down.
- Neglecting work, family, relationships, or personal responsibilities because of time or money spent gambling.
- Using gambling as a way to escape from stress, depression, anxiety, or personal problems.
- Lying to family members, friends, or your employer about how much time or money you spend on gambling.
If you recognise several of these signs in your own behaviour, we strongly encourage you to use f099's self-exclusion tool and to speak with a healthcare professional or counsellor. Gambling problems are treatable, and support is available. You do not have to face this alone.
5. Tips for Safer Gambling
Even if gambling is not currently a problem for you, following these guidelines will help ensure it stays that way. Safe gambling habits protect your finances, your relationships, and your wellbeing.
- Set a strict budget before you start playing and never exceed it — treat it as the price of entertainment, not an investment.
- Only gamble with money you can genuinely afford to lose — never use rent, bill money, savings, or funds earmarked for essential needs.
- Take regular breaks during your session — step away from the screen, drink water, and reassess whether you want to continue.
- Never gamble when you are tired, upset, under the influence of alcohol or drugs, or experiencing a personal crisis.
- Do not chase your losses — if you are on a losing streak, stop. Chasing losses almost always makes the situation worse.
- Balance gambling with other leisure activities — hobbies, exercise, time with family and friends in Dhaka, Chittagong, Sylhet, or wherever you are in Bangladesh.
6. Our Commitment to You as a Player
f099 actively monitors all accounts for behavioural patterns that may indicate problem gambling. Our team analyses indicators such as session frequency, deposit velocity, and loss patterns, and we may proactively contact players if we have genuine concerns about their wellbeing. This is not intrusive — it is a genuine expression of our duty of care to every player on the platform.
f099 will never encourage a player who is showing signs of problem gambling to increase their deposits, claim a new bonus, or continue playing. We will always prioritise your long-term wellbeing over short-term revenue. Responsible gaming is not a regulatory formality for us — it is a genuine commitment to every player in Bangladesh who trusts us with their entertainment.
7. Getting Help — Contact f099 Support
If you feel that gambling is becoming a problem for you — or for someone you care about — please do not hesitate to reach out. f099's customer support team is available around the clock, 24 hours a day, 7 days a week, to help you activate any responsible gaming tool or discuss your concerns confidentially.
Email our support team: [email protected]
When contacting us about a responsible gaming concern, please include your account username and a brief description of the tool or action you are requesting. Our team will confirm activation within 24 hours. Urgent self-exclusion requests are processed as a priority.
All responsible gaming requests and conversations are handled with complete confidentiality. Our support agents are trained to respond to problem gambling concerns with empathy and without judgment. You will never be pressured to continue playing or penalised for using our player protection tools.
Remember: reaching out for help is a sign of strength, not weakness. f099 is here to support you. Your wellbeing matters more to us than any single deposit or wager. If you are in Bangladesh and struggling with gambling-related issues, please also consider speaking with a trusted family member, doctor, or mental health professional in your local area — whether in Dhaka, Chittagong, Sylhet, Rajshahi, or anywhere else in Bangladesh.
8. Responsible Gaming Policy Summary
f099 operates a strict responsible gaming policy as a condition of providing online casino and sports betting services. All players must be aged 21 or above. All new accounts are subject to KYC age verification. Player protection tools — including deposit limits, session limits, cooling-off periods, and self-exclusion — are available free of charge to all registered players at any time.
f099 does not extend credit to players, and does not accept deposits from third-party payment accounts. All deposits and withdrawals must be processed through your own verified payment method — bKash, Nagad, Rocket, Upay, or supported bank accounts registered in your name. This policy protects against players gambling with borrowed funds.
f099 reviews and updates this responsible gaming policy on a regular basis. The most current version of this policy is always published on this page. If you have feedback about our responsible gaming practices or wish to report a concern about another player's behaviour, please contact [email protected]. f099 values this feedback and uses it to improve our player welfare programmes on an ongoing basis.
Ready to Play Responsibly at f099?
You now know how f099 keeps you protected. When you're ready, explore our games — cricket betting, slots, live casino, and more. Remember: 21+ only. Play within your limits.
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